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What must I do to my device before sending it ?

Before giving us your device, it is essential that you disconnect from any accounts you may have (iCloud, Google, Samsung, Xiaomi), delete any locking codes you may have and deactivate the "Find my iPhone" option if you are on an Apple device.

Here is the link to 2 tutorials videos to help you unlock your device : https://www.youtube.com/playlist?list=PL_FtQVHBi4thOYfqUEW6pP8ksloGGy0xn

Without this, it will not be possible for aSmartWorld to refurbish your device.

Don’t forget to save your personal data on another device.